🧁 POLICIES & INFORMATION

Thank you for choosing Treats 2 Geaux! Every treat is made with love, care, and quality ingredients in our home kitchen. Please review the following policies to ensure a smooth and sweet experience.

📍 PICK-UP & DELIVERY

Pick-Up:
• Pickup is by appointment only — all orders require a scheduled pickup time. Location: Baton Rouge, LA (70809)
• Missed your pick-up? Your order will be placed on the porch, regardless of weather. You are fully responsible for the condition of your order once it's placed outside.
• No refunds will be issued for missed pick-ups.

Delivery:
• Delivery is available upon request and must be arranged at the time you place your order. Delivery fees may apply depending on your location.

After Pick-Up:
• We are not responsible for any damage after pick-up. This includes: melting, smudging, shifting, or crushing.
• No refunds will be issued for post-pick-up damage.

⚠️ LEGAL & ALLERGEN DISCLAIMER

• All products are made in a home kitchen that is not inspected or regulated by the state or local health department.
• This kitchen is not allergen-free. Products may contain or come into contact with wheat, gluten, eggs, dairy, soy, peanuts, tree nuts. Please take caution if you or your guests have any food allergies or sensitivities.

💵 PAYMENT POLICY

• Orders are not confirmed until payment is made in full.
• Accepted payment methods: Venmo or Zelle
• Your order is not reserved until payment is received.

**Louisiana Sales tax will be added to all orders.

🔄 REFUND & RETURN POLICY

All items are custom-made and prepared with care. If there's a problem with your order, contact us within 48 hours of pick-up to report any concerns. At least 75% of the product must be returned within 12 hours of your message.

We cannot offer refunds or replacements if:
• You contact us after 48 hours

• Less than 75% of the product is returned
• The issue is due to improper storage or handling after pick-up

Note: Full (100%) refunds are not offered under any circumstances.